Terms and Conditions
Terms of trading
Quotation: all quotations may be subject to amendment if:
- They are not formally accepted within 14 days
- Delays occur beyond the control of the contractor
- Extra services are provided
- Goods in excess of the original quotation are removed
Access to premises: Removals will only be undertaken to and from premises that has adequate staircases and doorways, and suitable roads to allow vehicle access. The contractor shall not, unless previously agreed, deliver above the first floor. If the above conditions are not met, and the contractor agrees to the customer’s request to complete the removal, extra costs will be incurred.
If a parking ticket is issued during the course of loading or unloading, the customer shall incur the expense.
Work not undertaken: The contractor shall not (unless otherwise agreed) take down or put up any fixtures or fittings including gas or electric appliances.
The contractor will not be liable for any damage to flooring or carpets whilst removing gas, electric or water appliances.
NB. Due to Health and Safety issues and insurance regulations, the contractor will not enter loft or attic spaces.
Delays: Whilst every effort will be made to keep to previously arranged collection and delivery times, the contractor shall not be liable for any loss of time incurred by the customer due to delays beyond the contractor’s control.
Waiting time: The first hour of waiting time will be free of charge. However, for every hour thereafter a charge of £55 per hour will be charged to the customer.
Loss or damage: unless otherwise agreed the contractor will indemnify the customer against all risk of loss or damage to goods during the removal, with the following exceptions:
- Any loss or damage reported after the work has been carried out (please see claims)
- Consequential loss of any kind
- Loss or damage occurring from wear and tear or gradual deterioration or damp
- Goods not packed by the contractor’s staff
- Any removal assisted by the customer or any person not appointed by the contractor
- Money, deeds, securities, stamps or jewellery
Clams: Any claim for loss or damage must be verbally reported to the owner of Silver Fox Removals within 24 hours and submitted in writing and in detail within 3 calendar days of the delivery. The submission of the claim to the insurance company and the notification to the customer of this with the name, address and policy number shall be deemed to be a complete discharge of the contractor’s liability. The liability shall be limited to the cost of the repair or replacement of the damaged or lost goods. The contractor shall have the option of repairing or replacing any damaged goods and no claim can be made in any case for depreciation of goods. Silver Fox Removals will not accept any claims for damage to Gates/Garage doors which have to to be operated electronically or by a remote. All access points are the responsibility of the owners to ensure access is available at all times.
Silver Fox Removals will only replace a single item of a set and not the whole set. When the item cannot be replaced 5% of the original price will be paid when the original invoice is produced.
Deposit: Once both parties have agreed on a time and date of the removal a deposit of £200.00 will be taken and is under no circumstances redeemable.
On agreement of the removal by both parties all the above clauses will be enforced from that moment forth.
Storage of goods:
Section 1
Silverfox Removals: will store goods under the Torts Act of 1977 and will give three months notice of disposal of goods by registered post if invoices are not settled in full and on time.
Goods will then be sold and the proceeds used to cover outstanding invoices and any costs associated with disposal, any remaining balance will be returned to the customer in the form of a cheque.
Section 2
Silverfox Removals: will undertake third party removals when instructed by Storage companies, letting agencies, estate agents or private persons acting on someone else’s behalf, but will only do so under one of the following conditions:
a) A member of staff from the agency must be present at all times
b) The owners or persons acting on the owner’s behalf are present at all times
c) If instructed to undertake the removal unsupervised, Silver Fox Removals will do so, but accepts no responsibility for any damage or loss of items. Any claims for compensation or queries by the owner must be directed to the person who commissioned the removal.
When no person/persons are available to sign the Terms and Conditions at the start time of the removal, the first payment of invoice/ cash will be deemed acceptance of the Terms and Conditions set out in this document.
Section 3
Silverfox Removals: reserve the right for whatever reason to end the storage contract by giving a thirty-calendar day notice period to vacate the storage yard. This notice can be issued by post/e-mail or verbally and no response from the recipient is necessary.
At the end of the 30 day notice period, if arrangements for the removal of goods have not been made, the procedure outlined in Storage of Goods: section 1 will be applied.
Section 4
Removal into a self-store unit: Silver Fox Removals will remove goods/items into a self-store unit and will be responsible for the goods up to the point of the unit being fixed with an independent padlock or locking device. From that moment on the goods are no longer under the control of Silver Fox Removals and therefore Silver Fox Removals will not except any claims for damages, loss or deterioration from that moment forth.
Section 5
Silver Fox Removals will only accept insurance claims for damage to goods held in store when all parties have signed a written contact. When no written contact has been signed the owner of the goods must ensure that they have adequate insurance cover for the full value of their goods
Silverfox Removals: reserve the right to amend Terms and Conditions at any time and will make available the new Terms and Conditions to existing clients by post or e-mail within thirty working days.